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Prefer written communication? Drop us an email @ customer.services@royalsundaram.in
Our Service Parameters & Turn around Times
At Royal Sundaram we believe in giving our customers excellent
service and ensure that all concerns are
addressed to the very best of our abilities
| Service Parameters | Turnaround Times |
|---|---|
|
General Processing of proposal and communication of decisions
Including |
15 Days |
|
Obtaining copy of the proposal |
30 Days |
|
Post Policy issue service requests concerning
mistakes / refund Of
|
10 Days |
|
General Insurance Survey Report Submission |
30 Days |
|
Insurer seeking addendum report |
15 Days |
|
Settlement / rejection of claim after receiving first
/ addendum
|
30 Days |
|
General Insurance Acknowledge a grievance |
3 Days |
|
Resolve a grievance |
15 Days |
Grievance Redressal Procedure
We promise to provide the service you want, but sometimes mistakes can happen. If you're not satisfied with our service, we're here to make it right. Your satisfaction is our main concern, especially when things haven't gone as planned.
Step 1
Please raise a complaint with us through our Online form, and we would come back to you with a response in 2 business days.
Step 2
In case you are not satisfied with our online response or have not received any response in 2 business days, you may approach our office at the following address:
Customer Services Team
Royal Sundaram General Insurance Co. Limited
Vishranthi
Melaram
Towers
No.2/319 , Rajiv Gandhi Salai(OMR) Karapakkam,
Chennai - 600097
Call us at
1860 425 0000
Drop us an email
customer.services@royalsundaram.in
Step 3
In case you are not satisfied with our online response or have not received any response in 2 business days, you may approach our office at the following address:
Customer Services Team
Royal Sundaram General Insurance Co. Limited
Vishranthi
Melaram
Towers
No.2/319 , Rajiv Gandhi Salai(OMR) Karapakkam,
Chennai - 600097
Senior Citizen Redressal :
7228933501
Grievance Redressal Officer :
Mr. T M Shyamsunder, 7228087400
Drop us an email
customer.services@royalsundaram.in
Step 4
In case you are not satisfied with our online response or have not received any response in 2 business days, you may approach our office at the following address:
Customer Services Team
Royal Sundaram General Insurance Co. Limited
Vishranthi
Melaram
Towers
No.2/319 , Rajiv Gandhi Salai(OMR) Karapakkam,
Chennai - 600097
Click here to view the Insurance Ombudsman List
Click here to view Office of the Executive Council of Insurers
Drop us an email
customer.services@royalsundaram.in
Step 5
In case you are not satisfied with the decision/resolution of the Company, you may approach the
IRDAI Grievance Call Center
IRDAI Grievance Call Center
Insurance Regulatory & Development Authority of
India United India Tower, 9th floor, 3-5-817/818
Basheerbagh, Hyderabad- 500 029.
Contact Number:
040-66514888
Call us at
1860 425 0000
Drop us an email
customer.services@royalsundaram.in
Please raise a complaint with us through our Online form, and we would come back to you with a response in 2 business days.
In case you are not satisfied with our online response or have not received any response in 2 business days, you may approach our office at the following address:
Customer Services Team
Royal Sundaram General Insurance Co. Limited
Vishranthi
Melaram
Towers
No.2/319 , Rajiv Gandhi Salai(OMR) Karapakkam,
Chennai - 600097
Call us at
Drop us an email
In case you are not satisfied with our online response or have not received any response in 2 business days, you may approach our office at the following address:
Customer Services Team
Royal Sundaram General Insurance Co. Limited
Vishranthi
Melaram
Towers
No.2/319 , Rajiv Gandhi Salai(OMR) Karapakkam,
Chennai - 600097
Call us at
Drop us an email
customer.services@royalsundaram.in
Senior Citizen Redressal :
7228933501
Grievance Redressal Officer :
Mr. T M Shyamsunder, 7228087400
In case you are not satisfied with our online response or have not received any response in 2 business days, you may approach our office at the following address:
Customer Services Team
Royal Sundaram General Insurance Co. Limited
Vishranthi
Melaram
Towers
No.2/319 , Rajiv Gandhi Salai(OMR) Karapakkam,
Chennai - 600097
Call us at
1860 425 0000
Drop us an email
customer.services@royalsundaram.in
Click here to view the Insurance Ombudsman List
Click here to view Office of the Executive Council of Insurers
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