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Home insurance claims

Discover a seamless and stress-free way to handle your Home insurance claims. At Royal Sundaram, we prioritize your well-being, and our dedicated claim center is designed to make the process as smooth as possible.

Intimate claim Track claim

Helpline Details

Give us a call!

1860-568-9999

(From Monday to Saturday 08:00 to 21:00 and Sunday 08:00 to 17:00)

Prefer written communication? Drop us an email

customer.services@royalsundaram.in

Quick Links

Burglary claim form Electronic equipment claim form Machinery breakdown claim form Fire claim form

Understand the claim process

Follow this process for Hassle-Free and smooth claims

Step 1

Documentation

Share all the required documentation for your claim

Step 2

Update

Royal Sundaram will keep you informed about the status of your claim

Step 3

Claims

Processing of the claim will be carried out as per the terms & conditions

Step 4

Send your claim to

Health Claims Department Royal Sundaram General Insurance.

Step 5

Claim

Processing of the claim will be carried out as per the terms & conditions.

A step-by-step guide to file a home insurance claim

Step 1

Intimate Claim

Call 1860-568-9999 or Intimate Claim online.

Step 2

Inspection

Inspection to assess the damage.

Step 3

Claim Approved

We will process your claim and keep you updated

Intimate claim File a claim Track claim

Documents checklist

Here’s an exhaustive list of documents you may need to make a claim. You may need few or all of them based on your situation.

Duly filled Claim form
First Information Report (FIR)
Paper cuttings or media reporting of the incident
Fire Brigade Report (in case of Loss, destruction or damage by Fire)
Meteorological report (in case of Loss, destruction or damage by Flood, Storm, Cyclone)
Title deed establishing the ownership of the property (for Building cover)
Layout plan of the building / affected area (for Building cover)
Estimate for Repairs / Replacement together with basis of arrival of the same
Invoice / Bills / Receipts
Photographs

Claim form duly filled
Report from the meteorological department
Paper cutting or media report stating the incident
Layout plan of the building / affected area
Basis of arriving at the loss estimate
Engineers quotation for repair/construction
Repair bills / Purchase bills

Claim form duly filled
Proof of occupancy at the alternate accommodation indicating duration of such accommodation
Proof of rent paid for temporary accommodation

Claim form duly filled
Rental agreement signed with the tenant
Statement from tenant confirming non-payment of rent due to uninhabitable state of the premises

Duly completed Claim form
Statement of loss confirming the items stolen
First Information Report filed with Police showing item identifications like description of items, date of incident and estimate of loss
Loss estimate and Basis of arriving at the loss estimate
Invoice/Bills in original
Final Police Report
Non-traceable Certificate issued by Police authorities
Newspaper cutting if any reporting the incident
Letter of indemnity

KYC documents (address proof and ID proof for all claims exceeding INR 1,00,000)
Cancelled cheque leaf of SB account in the policy holder’s name for effecting NEFT settlement
Any other documents as required by the Insurer depending on the nature and type of the claim preferred